The Wilshire IT RevCast

The Wilshire Group · thewilshiregroup.net

The new bitesize podcast series features a fresh outlook addressing some of the most pressing issues and opportunities facing the RCM and Revenue Cycle IT space. Entertaining hosts, Evan Martin and Daniel Bianchini, will explore key topics through interviews with informative industry thought leaders, share latest trends and best practices from conference showcases and will be sure to bring the most relevant and talked about hot topics. Join us on this journey by subscribing to our podcast “On Spotify” (or something like that) and looking for new episode release on Wilshire Wednesdays. You can listen on your commute to work, at the gym (or wherever you enjoy your podcasts).

10 episodes

25d ago latest

monthly cadence

English language

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Episodes 10

S5 EP5 HFMA Western Region Symposium In Focus: Inside HFMA’s Most Innovative Conference
25d ago · 43:57
This episode explores how HFMA’s Western Region Symposium is reimagining provider–business partner collaboration through innovative education formats like the regional Think Tank and the Innovation Gauntlet. Evan Martin and guest Ramona Hernandez discuss the importance of use-case-driven technology (especially AI), mission-centered vendor partnerships, and inclusive leadership initiatives—highlighting how these efforts support financial sustainability, professional growth, and stronger networks across the healthcare revenue cycle community. The post S5 EP5 HFMA Western Region Symposium In Focu
S5 EP4 Do No Harm, Do More Good: Safely Deploying AI in Patient Access
4mo ago · 49:00
In this episode of the Wilshire IT Webcast, Evan Martin, VP Revenue Cycle Management at ZoomCare, sits down with Kevin Henrikson, co-founder of Pretty Good AI, to unpack how real-world AI is reshaping patient access, front-end revenue cycle, and denial prevention. You’ll hear how practices are moving beyond basic IVR and portals to deploy voice-based AI agents that actually resolve issues—not just route calls. The post S5 EP4 Do No Harm, Do More Good: Safely Deploying AI in Patient Access appeared first on Wilshire Group.
S5 EP3 From Estimates to Advance Claims Rethinking Price Transparency
5mo ago · 51:09
In this episode of The Wilshire IT RevCast dives deep into the fast‑evolving world of healthcare price transparency and the operational reality of Good Faith Estimates (GFEs) under the No Surprises Act. Our host Evan Martin, VP Revenue Cycle at ZoomCare, and returning guest Travis Gentry, CEO of Hyve Health, unpack how regulations aimed at protecting patients are colliding with fragmented systems, siloed providers, and legacy revenue cycle workflows. They explore why current price transparency data is often unusable, what a “true” 360‑degree GFE would look like, who should really quarterback t
S5 EP2 From Survival Mode to Strategic Growth
5mo ago · 37:28
In this episode of The Wilshire IT RevCast, we explore why meaningful career growth rarely happens by accident and argue that individuals—not employers—must act as the “CEO” of their own development. Drawing on Marcie Carleton’s HR and talent experience, the conversation highlights how top performers set intentional goals, continuously build learning agility, communication, and tech/AI adaptability, and integrate personal well-being with professional growth rather than waiting for permission, budget, or perfect conditions. The post S5 EP2 From Survival Mode to Strategic Growth appeared first o
S5 EP1 AI vs. Denials: Leveling the Playing Field for Providers
7mo ago · 24:59
In this episode of the Wilshire IT Revcast, Evan Martin sits down with Shari Boyer, Director of Enterprise Denial Management, WVU Medicine, and Scott Earich, Partner and Owner of The Wellington Group, LLC, to unpack how payers are industrializing denials and how providers can respond with AI-driven strategies. The post S5 EP1 AI vs. Denials: Leveling the Playing Field for Providers appeared first on Wilshire Group.
S4 EP10 The Patient Experience Equation
11mo ago · 1:02:01
In this insightful episode, host Evan Martin, alongside guest co-host Patti Consolver, delves into the intricacies of patient loyalty and the pivotal role of patient experience in healthcare sustainability. Featuring Matt Lauer, a certified patient experience professional, the discussion highlights the intersection of revenue cycle management and patient satisfaction, emphasizing the need for healthcare systems to adapt and improve service interactions using data-driven insights and a holistic understanding of patient needs. The post S4 EP10 The Patient Experience Equation appeared first on Wi
S4 EP9 Revolutionizing Healthcare with AI
12mo ago · 51:32
In this engaging episode, host Evan Martin In this engaging episode of the Wilshire IT broadcast, host Evan Martin converses with Rahul Agrawal, a visionary entrepreneur in healthcare technology. The discussion delves into the transformative capabilities of AI in streamlining medical documentation and revenue cycle management, highlighting how these innovations are poised to reduce administrative burdens and enhance efficiency in healthcare operations significantly. Rahul shares insights into his company’s development of AI tools that support healthcare professionals in improving coding accura
S4 EP8 – Beyond the Algorithm: AI’s Expanding Role in Non-Technical Industries
1y ago · 54:04
In this episode of the Wilshire IT Revcast, host Evan Martin and guest Marcia Leighton dive into the pervasive role of AI in various sectors, with a focus on healthcare and revenue cycle management. They discuss the integration and impact of AI tools like ChatGPT and Google Gemini on productivity, decision-making, and organizational efficiency. The conversation highlights the importance of adopting AI proactively to enhance workplace processes and underscores the necessity for balancing innovation with security and personal readiness. The post S4 EP8 – Beyond the Algorithm: AI’s Expanding Role
S4 EP7 Adapting to Change The Future of Work and Recruitment Post-Pandemic
1y ago · 43:28
In this episode of The Wilshire IT Revcast, host Evan Martin and guest Marcie Carleton explore the evolving landscape of recruitment, with a particular focus on trends in remote work and the application of AI in hiring processes. They explore the preference for remote work among candidates, the challenges in balancing in-office and flexible schedules, and the role of recruiters in personalizing candidate engagement. The conversation further emphasizes the importance of relationship-building and authentic communication in recruiting, underlining innovative strategies for maintaining community a
S4 EP6 Navigating Healthcare’s AI Evolution: Opportunities and Challenges
1y ago · 1:01:35
In this episode of Wilshire IT Revcast, Justin Liu from Charter Health. Surfaced some intriguing insights into AI’s role in healthcare. How AI is optimizing back-office operations, reshaping efficiency and effectiveness: “I think a lot of what we see, the positive uses of these modern language models…will be in the back office rather than the front office.” I’m keen to hear how others leverage AI in different capacities—share your experiences and thoughts! The post S4 EP6 Navigating Healthcare’s AI Evolution: Opportunities and Challenges appeared first on Wilshire Group.

Episodes

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The Wilshire IT RevCast

Episodes 10

S5 EP5 HFMA Western Region Symposium In Focus: Inside HFMA’s Most Innovative Conference

S5 EP4 Do No Harm, Do More Good: Safely Deploying AI in Patient Access

S5 EP3 From Estimates to Advance Claims Rethinking Price Transparency

S5 EP2 From Survival Mode to Strategic Growth

S5 EP1 AI vs. Denials: Leveling the Playing Field for Providers

S4 EP10 The Patient Experience Equation

S4 EP9 Revolutionizing Healthcare with AI

S4 EP8 – Beyond the Algorithm: AI’s Expanding Role in Non-Technical Industries

S4 EP7 Adapting to Change The Future of Work and Recruitment Post-Pandemic

S4 EP6 Navigating Healthcare’s AI Evolution: Opportunities and Challenges

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Episodes 10

S5 EP5 HFMA Western Region Symposium In Focus: Inside HFMA’s Most Innovative Conference

S5 EP4 Do No Harm, Do More Good: Safely Deploying AI in Patient Access

S5 EP3 From Estimates to Advance Claims Rethinking Price Transparency

S5 EP2 From Survival Mode to Strategic Growth

S5 EP1 AI vs. Denials: Leveling the Playing Field for Providers

S4 EP10 The Patient Experience Equation

S4 EP9 Revolutionizing Healthcare with AI

S4 EP8 – Beyond the Algorithm: AI’s Expanding Role in Non-Technical Industries

S4 EP7 Adapting to Change The Future of Work and Recruitment Post-Pandemic

S4 EP6 Navigating Healthcare’s AI Evolution: Opportunities and Challenges