10 Minutes to Better Patient Communication

Health Communication Partners · healthcommunicationpartners.com

This podcast gives health professionals tools and information to improve patient communication and education. Today, with your next patient or client. I take a communication or education issue that professionals have raised, dig into it with some research, then give you a strategy you can use in your practice right away. And I do it all in about 10 minutes. Complete show transcripts, archive & notes at healthcommunicationpartners.com

26 episodes

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Episodes 26

How the ‘good patient’ role can get in the way of good communication
2d ago · 11:45
Are you a good patient? Yes, you’re health professionals, and you’re also patients. The concept of “a good patient” has been around for decades. Today we’re going to look into it with a real patient story, some research and concrete things you can do as a professional to help keep the good patient from getting […]
Dr. Lachelle Dawn Weeks on seeing the whole person
16d ago · 9:42
Dr. Lachelle Dawn Weeks, MD, PhD is a hematologist at Dana-Farber Cancer Institute. She directs the Dana-Farber CHIP Clinic and is the principal investigator of The Weeks Lab. Dr. Weeks is among the less than 2% of hematologists who are Black women. So over the last couple of years, she has made a decision to […]
Communication quantity isn’t the same as communication quality
1mo ago · 10:09
Sometimes when I tell people I work on communication and healthcare, they think connectivity, like portals or messaging systems. And from that perspective, improving communication means more of it. It’s an understandable mix-up, and it points to an important distinction. Communication quantity is not the same as communication quality. Hi, everybody. This is 10 Minutes […]
Are you missing subtle cues from patients?
1mo ago · 9:21
This episode is for you if you’ve ever felt that particular kind of embarrassment that comes from realizing you missed something everyone else caught. Because this episode is about noticing our noticings. Hi, everybody. This is 10 Minutes to Better Patient Communication from Health Communication Partners. Since 2017, we’ve been giving you inspiration and strategies […]
Saying goodbye to a beloved pet
1mo ago · 9:07
Barley was so personable and social, I called her the Walmart greeter cat. She had to come and meet whoever was at the door. She’d make a fuss over them, and if you wanted to pet her, that would be great. She was a proper southern hostess and a belle of the ball. She was […]
Your words may be doing more work than you think
2mo ago · 12:58
It’s the anniversary of the passing of someone I was lucky to know: Nancy. Nancy died of cancer several years ago, and she had a big impact on my thinking about patient communication. To celebrate Nancy, I’ll share more of her story and the episode she inspired. Hi, everybody. This is 10 Minutes to Better […]
Dr. Nkemdilim Ezeife on reducing communicative friction
2mo ago · 10:40
When you’re communicating with patients, or anyone, contextual factors have a huge impact on the quality of that communication. My guest today is Dr. Nkemdilim Ezeife. Dr. Ezeife is an internal medicine physician who’s focused on what he calls reducing communicative friction. He shares how he recognizes and manages some of the contextual factors that […]
The best communication skill you can develop
3mo ago · 12:09
I think the best communication skill you can possibly develop is curiosity. So today’s episode is going to be a little bit about that. How did you become the communicator that you are? How you can get better at it? Hi, everybody. This is 10 Minutes to Better Patient Communication from Health Communication Partners. Since […]
Tips for talking about uncertainty
3mo ago · 11:24
Uncertainty is genuinely tough to talk about. Add to that there’s different types of uncertainty, there’s pressures of different kinds around communicating about uncertainty, and the stakes are high for the patient’s health outcomes and for the therapeutic relationship. Fun times. So today’s episode, I’ll share some thoughts and three specific, concrete moves you can […]
2 things an Oncologist says The Pitt gets right about health communication
4mo ago · 11:16
I was recently talking to an oncologist about health communication when he mentioned The Pitt, that hit medical drama set in an emergency department in Pittsburgh. Now in its second season, the show prides itself on its accuracy and realism. I’ll share two things this oncologist thinks the show gets right related to communication. Hi, […]
5 Reproductive health podcasts & a critical conversation on Anti-Fat Bias
4mo ago · 14:07
Recommended Readings from Dr. Basginer & Dr. Quinlan: In today’s episode, I share five podcast recommendations in the reproductive health space, and we replay my interview with Dr. Erin Basinger and Dr. Margaret Quinlan on anti-fat bias in reproductive health. Hi, everybody. This is 10 Minutes to Better Patient Communication from Health Communication Partners. Since […]
5 Steps to help teams get unstuck
5mo ago · 9:13
One of the best things about working as a consultant is the variety of projects I get to be involved in. This episode is about what actually happens when I’m brought in to help a team. I’m going to share five moves that I make that might be helpful to you and your team. Hi, […]
15 prompts about listening
5mo ago · 10:21
Listening can be more complicated than it seems at first. And apparently you know this already, because I had such nice response to our most recent episode talking about listening. So I wanted to follow it up today with some prompts to help you reflect on your listening, so you could take the next step […]
Taking a moment to (re)consider why listening is essential to professional practice
6mo ago · 10:23
How we listen, and think about listening, can help us be better at what we do I’ve had a few requests lately for more resources on listening. Now, you already know how to listen well, so what I’ll share today can help you use your listening to make more confident decisions in messy, unpredictable, real-world […]
A quick refresher for everyday empathy
6mo ago · 9:29
Is it possible to develop strategies to be a better empathizer? Dr. Esther Ra is co-hosting with me today, and we’re talking about empathy. Dr. Ra will share a glimpse at some of the research on empathy in health care, some interesting statistics, and a quick refresher for you. It could be handy right before […]
Our Learning Library is Open!
7mo ago · 6:16
Hi, everybody. I am going to skip the usual introduction today. This is a mini episode because I get to talk about the opening of our library. Our Learning Library is finally done. It’s been a long time coming, y ‘all, like eight and a half years worth of work. And many of you have […]
Working with numbers in Shared Decision-Making
7mo ago · 12:35
Shared decision-making is a common clinical goal, and numeracy is one mechanism that makes it work. What I’m sharing in this episode might help you feel less anxious about all of the above, and maybe even listen a little differently to your next patient. Hi, everybody, this is 10 minutes to better patient communication from […]
Meet our first contributor, Dr. Esther Ra
8mo ago · 8:40
Welcome to a new year, and a new chapter for the show. We’re starting a new collaboration and I couldn’t be happier about it. I’m thrilled to welcome Dr. Esther Ra to the show, as a new voice contributing her expertise on communication across professions and across the world. Hi, everybody. This is 10 Minutes […]
Talking with patients about randomization
8mo ago · 11:42
In a recent conversation about patient numeracy, and talking about numbers, a related question surfaced, and I thought it was worth exploring for its own episode: talking about randomness and randomization with patients. Hi, everybody. This is 10 Minutes to Better Patient Communication from Health Communication Partners. Since 2017, we’ve been giving you inspiration and […]
Dr. Tim Gilligan on how the system gets in the way of patient care, Part 2
8mo ago · 12:28
In Part 1 of my conversation with Dr. Tim Gilligan, Dr. Gilligan talked about some of the systemic issues that separate patients from providers and make communication difficult in health care. In Part 2, you’ll hear how communication helps Dr. Gilligan manage some of these systemic obstacles. Hi, everybody. This is 10 Minutes to Better […]
Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1
9mo ago · 11:12
Today I get to talk to Dr. Tim Gilligan. He’s the President of the Academy of Communication in Healthcare and an oncologist at Cleveland Clinic. And Dr. Gilligan gets right into how systems-level issues in health care actively push providers away from patients. He talks about how this can lead, sometimes directly, to worse patient […]
“How do we talk about numbers?”
9mo ago · 11:31
Today, I want to try to answer a question I got asked a week ago: “How do we talk about numbers with our patients?” It’s a big question, and I’m so happy to dig into it with you today. What I’m going to share I hope can inform how you’re already talking about numbers, maybe […]
A health literacy check-in before your next conversation
10mo ago · 10:36
We’re celebrating our 8th anniversary, and health literacy month! Here’s some of our most popular health literacy advice, condensed into a 6-item checklist for health professionals, to support health literacy and patient-centered communication. It’s health literacy month, and it’s the 8th anniversary of this podcast series! I always like celebrating our anniversary and health literacy […]
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 2)
10mo ago · 12:26
In Part 2 of my interview with Lakshmi Grama, we find out what happened when the NCI team involved people affected by cancer in naming a new part of the cancer.gov website. Lakshmi also reveals how NCI was already exploring the possibilities of generative AI for precision communication about cancer. Missed Part 1 of our […]
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 1)
11mo ago · 14:26
Today I get to talk with Lakshmi Grama, former Associate Director for Dissemination and Digital Communications at the National Cancer Institute. She shares stories of early days at NCI, bringing everyone to the table, and power dynamics in health information. Communication about clinical trials is a very specialized part of health communication, but stories from […]

Episodes

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10 Minutes to Better Patient Communication

Episodes 26

How the ‘good patient’ role can get in the way of good communication

Dr. Lachelle Dawn Weeks on seeing the whole person

Communication quantity isn’t the same as communication quality

Are you missing subtle cues from patients?

Saying goodbye to a beloved pet

Your words may be doing more work than you think

Dr. Nkemdilim Ezeife on reducing communicative friction

The best communication skill you can develop

Tips for talking about uncertainty

2 things an Oncologist says The Pitt gets right about health communication

5 Reproductive health podcasts & a critical conversation on Anti-Fat Bias

5 Steps to help teams get unstuck

15 prompts about listening

Taking a moment to (re)consider why listening is essential to professional practice

A quick refresher for everyday empathy

Our Learning Library is Open!

Working with numbers in Shared Decision-Making

Meet our first contributor, Dr. Esther Ra

Talking with patients about randomization

Dr. Tim Gilligan on how the system gets in the way of patient care, Part 2

Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1

“How do we talk about numbers?”

A health literacy check-in before your next conversation

Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 2)

Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 1)

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Episodes 26

How the ‘good patient’ role can get in the way of good communication

Dr. Lachelle Dawn Weeks on seeing the whole person

Communication quantity isn’t the same as communication quality

Are you missing subtle cues from patients?

Saying goodbye to a beloved pet

Your words may be doing more work than you think

Dr. Nkemdilim Ezeife on reducing communicative friction

The best communication skill you can develop

Tips for talking about uncertainty

2 things an Oncologist says The Pitt gets right about health communication

5 Reproductive health podcasts & a critical conversation on Anti-Fat Bias

5 Steps to help teams get unstuck

15 prompts about listening

Taking a moment to (re)consider why listening is essential to professional practice

A quick refresher for everyday empathy

Our Learning Library is Open!

Working with numbers in Shared Decision-Making

Meet our first contributor, Dr. Esther Ra

Talking with patients about randomization

Dr. Tim Gilligan on how the system gets in the way of patient care, Part 2

Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1

“How do we talk about numbers?”

A health literacy check-in before your next conversation

Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 2)

Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 1)