World Retail Podcast

World Retail Congress · worldretailcongress.com

The World Retail Podcast is here. We have now taken the World Retail Congress content from beyond the stage to give you year round insight from retail leaders across the globe.Series One of World Retail Podcast, 'Disrupt or Be Disrupted' brings together retail leaders and industry experts to share their experiences and insights into today's challenging retail industry.

42 episodes

17d ago latest

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Episodes 42

Unlocking Volume Growth: Differentiate to Drive Demand
17d ago · 49:45
Join Niamh Stone, Programme Director for World Retail Congress on the World Retail Podcast with this episode on Unlocking Volume Growth: Differentiate to Drive Demand. In this episode, we sit down with Markus Schmid from AlixPartners and Torsten Toeller, founder of Fressnapf, Europe's leading pet retail brand. We explore how differentiation can be a powerful catalyst for driving demand in today's challenging retail environment. Torsten shares his journey from a single store to a market leader with nearly 3,000 stores across 15 countries. Discover the strategies behind Fressnapf's success, incl
Knowing your Customer: The Lululemon Approach to Creating Community
1mo ago · 42:17
Join this new episode of the World Retail Podcast to delve into the art of knowing your customer with lululemon's unique approach to creating community. In this episode, Ian McGarrigle, Chairman, World Retail Congress sits down with Danny Ryder, Chief Digital Officer, lululemon and Evan Sheehan from Deloitte to explore how lululemon has mastered the balance between global brand presence and local community engagement. Discover how this iconic brand stays relevant by addressing unmet consumer needs and fostering personal connections through innovative products and experiences. Tune in to uncove
Knowing your Customer: How Tesa is Turning Insight into Action
1mo ago · 37:38
In this episode of the World Retail Podcast, Niamh Stone, Programme Director of World Retail Congress, explores the critical role of customer insights in shaping effective retail strategies. Joined by Christopher Roskowetz from Deloitte and Andreas Bork, VP of E-commerce at Tesa, they delve into how businesses can transform real-time data into actionable insights for profitable omni-channel execution. Discover how aligning on commercial goals and leveraging the right customer signals can drive growth and enhance customer-centric strategies. Tune in to learn how Tesa and Deloitte are pioneering
Knowing Your Customer: The Meta Perspective - The Future of Discovery
2mo ago · 38:49
In this episode of the World Retail Podcast, we delve into the transformative role of AI and emerging technologies in retail. Join Niamh Stone, Programme Director of World Retail Congress as she welcomes Kai Herzberger from Meta and Dennis Ortiz from Deloitte to explore how retailers can better understand and engage with consumers in a rapidly evolving digital landscape. Discover how brands can leverage AI to enhance customer experiences and drive efficiency, ensuring they remain competitive in a world where consumer expectations are constantly changing in this far-reaching episode.
Knowing your Customer: Inside Halfords - Understanding the Modern Consumer
2mo ago · 44:27
Join this new series of the World Retail Podcast as we delve into the complexities of understanding the modern consumer. In our latest episode, Inside Halfords - Understanding the Modern Consumer, in partnership with Deloitte, we explore how Halfords, a leading UK retailer in motoring and cycling, adapts to evolving consumer behaviours. Ian McGarrigle, Chairman of World Retail Congress is joined by Jess Frame, Managing Director of Retail at Halfords, and Oliver Vernon-Harcourt, Partner & Retail and Consumer Products Industry Lead from Deloitte UK, to uncover the strategies behind Halfords' tra
Unlocking Volume Growth: Health & Beauty's Growth Formula
3mo ago · 45:26
Health and beauty is a competitive environment. In this episode, led by Ian McGarrigle, Chairman, World Retail Congress and Lindy Firstenberg, Co-Lead, Beauty, Health, and Wellness Practice, AlixPartners, we examine how retailers can capitalize on evolving consumer behaviors, build loyalty through experience-led propositions, and harness data in order to create growth opportunities in this fast-moving world in a far-reaching and fascinating interview with Sharon Leite, CEO, The Vitamin Shoppe.
Unlocking Volume Growth: Growth in Grocery
3mo ago · 50:58
In this episode, Ian McGarrigle, Chairman, World Retail Congress is joined by Matt Clark, Partner and Managing Director, AlixPartners and Rami Baitiéh, CEO, Morrisons for a wide ranging discussion on the future of grocery retailing. At a time when grocery retail faces unique pressures from margin squeeze to shifting consumer priorities, we unpack strategies for driving like-for-like growth in this essential category, including assortment optimization, pricing agility, and digital innovation that keeps customers loyal.
Unlocking Volume Growth: Be Ready for the Big Bets
3mo ago · 31:59
Disruption creates opportunity. In this episode of the World Retail Podcast, Niamh Stone, Programme Director of World Retail Congress is joined by Paul Martin, Global Retail Growth Leader, Partner & Managing Director, AlixPartners and Regis Schultz, CEO, JD Group to dive into the role of M&A, partnerships, and restructuring in unlocking growth. Discover how retailers can move fast, make strategic bets, and use new models to scale in a market where consolidation is accelerating.
Unlocking Volume Growth: Fashion's Strategic Growth Reset
3mo ago · 50:55
In this episode of the World Retail Podcast, Ian McGarrigle, Chairman of World Retail Congress sits down with Jaume Miquel Naudi, Chairman and CEO of Tendam, and Brian Schneider of AlixPartners, to explore the transformative strategies reshaping the fashion retail landscape. Discover how Tendam is poised for growth by embracing innovation and a fearless approach to market challenges. Join us for a compelling discussion on turning disruption into opportunity.
Unlocking Volume Growth: Fix the Fundamentals
4mo ago · 47:09
Retail success starts with getting the basics right. In this episode, we explore why operational excellence—right product, right price, right place, right time—is non-negotiable in today’s market. Hear from experts on how to rebuild core trading capabilities, leverage data-driven decision-making, and create the headroom needed for growth. In this first episode of our new series on Unlocking Volume Growth, Ian McGarrigle, Chair, World Retail Congress, is joined by Sergio Bucher of Otto Group and Paul Martin, Global Retail Growth Leader, Partner & Managing Director, AlixPartners for a wide-rangi
New Rules, New Retail: Driving Retail Transformation with an Investor Mindset (Bonus Ep.)
4mo ago · 42:08
In this bonus episode of the World Retail Podcast, Ian McGarrigle, founder and Chair of the World Retail Congress, explores the transformative power of adopting an investor mindset in retail. Joined by retail transformation expert Ian McLeod and Silvia Rindone from EY, the group delves into the nuances of retail transformation versus turnarounds. Gain insights into the essential elements of a successful transformation, including leadership, clarity of direction, and the importance of a guiding coalition. Tune in to learn how to navigate the evolving retail landscape and drive sustainable growt
New Rules, New Retail: How Lowe’s is reshaping CX with AI and innovation
9mo ago · 49:07
In this episode of the World Retail Podcast, we explore how Lowe's is revolutionizing customer experience through digital transformation and artificial intelligence. Join me as I engage in an insightful conversation with Joe Cano, the SVP of Digital and Ecommerce at Lowe's, and John Dubois, EY's Americas AI Strategy leader. We delve into the evolving landscape of retail, discussing strategies that leverage AI to enhance customer interactions, streamline operations, and drive growth. Joe shares his vision for a seamless omnichannel experience and the innovative initiatives he's championing, inc
New Rules, New Retail: How Dollar Tree is Maximising Profit Through Smarter Stock Optimisation
9mo ago · 36:31
In this episode of the World Retail Podcast, Ian McGarrigle, Chairman of World Retail Congress is joined by Mark Adams, SVP of Planning and Inventory Management at Dollar Tree, and Jennifer Fagan from EY to delve into the strategic shift from viewing inventory as a cost center to a growth lever. We discuss the balance between central strategy and local needs, the importance of private labels, and how partnerships and technology are crucial for efficient stock flow. Tune in to discover how Dollar Tree's innovative approaches are setting new standards in retail.
New Rules, New Retail: How LVMH is Redefining the Luxury Experience
9mo ago · 35:24
Join Niamh Stone, Programme Director of World Retail Congress, as we explore how LVMH is redefining luxury retail in this new episode with EY. We are joined by Gonzague De Pirey, LVMH's Chief Omni-Channel and Data Officer, and Rachel Daydou from EY France. We delve into the evolving luxury landscape, discussing the slowdown in aspirational luxury spending and the critical role of physical stores. Discover how LVMH and other maisons are enhancing client experiences through omnichannel strategies and unique brand extensions like Bvlgari Hotels. Tune in for an insightful conversation on the futur
New Rules, New Retail: Anko Global’s CEO discusses new paths to growth
9mo ago · 39:27
Brought to you by World Retail Congress and EY, this series explores how leading retailers are rethinking growth, innovation and the customer experience. In this first episode, ‘Exploring New Paths to Growth’, World Retail Congress chairman Ian McGarrigle is joined by Ian Bailey, Chairman of Anko Global and former CEO of Kmart Group and Malin Andree, EY Global Retail and Europe Central Consumer & Health Leader, to discuss: · Why value retail is reshaping consumer demand · How private label is evolving into a key growth engine · The role of AI in driving design, supply chain, and operational ef
Consumers: Democratising Retail: How IKEA is Co-Creating with the Everyday Consumer
10mo ago · 47:02
In this special bonus episode of the World Retail Podcast, Ian McGarrigle hosts a fascinating look into how IKEA is revolutionizing retail by co-creating with everyday consumers. Joined by Adgild Hop from Deloitte, we engage in a thought-provoking conversation with Joel Renkema, Inter IKEA's Global Head of Insights. Joel shares his journey from FMCG to IKEA and offers insights into the evolving consumer landscape. Discover how IKEA balances global product design with local relevance, adapting to diverse consumer needs across markets.
Retail Leadership Voices: Navigating Change, Inspiring Teams with Empire Company
10mo ago · 43:42
In this episode of the World Retail Podcast, Ian McGarrigle, Chairman, World Retail Congress sits down with Michael Medline, President and CEO of Empire Company, and Carter Powis from Spencer Stuart to explore the remarkable transformation Michael has led at one of Canada's largest retailers. We delve into the importance of diverse perspectives within teams, the impact of cultural fit in acquisitions, and the power of transparency in leadership. Join me as we uncover the inspiring journey of navigating change and inspiring teams with Empire Company.
Retail Leadership Voices: Transforming Tradition at Swarovski
11mo ago · 47:54
Join me, Ian McGarrigle, on the World Retail Podcast for an insightful episode of Retail Leadership Voices: Transforming Tradition at Swarovski. In this engaging conversation, I sit down with Alexis Nasard, the first non-family CEO of Swarovski, and Georgy Konda, Spencer Stuart's Global Head of Fashion and Luxury. We explore Alexis's journey in revitalizing Swarovski, a 127-year-old brand, amidst luxury sector challenges. Discover Alexis's strategic insights on leadership, stakeholder management, and brand transformation. Don't miss this deep dive into the world of luxury retail and leadership
Retail Leadership Voices: Leading Change, Building Connections with FairPrice Group
11mo ago · 38:24
In this episode of the World Retail Podcast, Ian McGarrigle, Chairman, World Retail Congress sits down with Vipul Chawla, Group CEO of FairPrice Group, Singapore's largest supermarket chain. As part of our Retail Leadership Voices series, we delve into Vipul's insights on navigating the evolving retail landscape. With over 30 years of global experience, he shares valuable lessons from his transition into this pivotal role, emphasizing the importance of understanding customer behaviour and fostering an agile, frictionless shopping experience. Join us for an engaging discussion that highlights t
Retail Leadership Voices: Heritage Meets Innovation at The Lane Crawford Joyce Group
11mo ago · 50:00
In this episode of the World Retail Podcast, Ian McGarrigle, Chairman of World Retail Congress sits down with Jennifer Woo, Chairman and CEO of the Lane Crawford Joyce Group, a pivotal player in Asia's luxury retail landscape since 1850. As part of our Retail Leadership Voices series, awe explore Jennifer's remarkable journey through the ranks and her insights on leading a heritage brand while embracing innovation. Joined by Catherine Kwong from Spencer Stuart, we discuss the company's successful transformation from a traditional department store to a trendsetting specialty retailer. Tune in f
AI: Hype vs Reality - The Future of Tech Investment (Bonus Ep)
12mo ago · 50:18
In this bonus episode of the World Retail Podcast, join Ian McGarrigle as he dives into the rapidly evolving world of AI with industry experts Tim Roberts and Catherine Brien from AlixPartners, Mark Steele from Google Cloud, and Michael Gabay of Gain. They explore the concept of agentic AI, a ground-breaking technology that enables AI to make autonomous decisions and actions. As AI continues to advance, this conversation examines the balance between innovation and security, and how retailers can harness this technology to drive value and meet rising consumer expectations. Join us for this high
World Retail Congress 2025: In Review with Mary Homer, former CEO, The White Company
1y ago · 50:06
Join Ian McGarrigle, Chairman and Niamh Stone, Programme Director on the World Retail Podcast as they delve into the highlights of the World Retail Congress 2025, held in London. This episode features an insightful discussion with Mary Homer, former CEO of The White Company, and Mark Faithfull, a seasoned retail expert. We explore the resilience and innovation driving the retail industry amidst global challenges. We discuss the Congress theme, "Faster, Bolder, Smarter," which encapsulates the industry's focus on growth and adaptation. Tune in to discover how retailers are navigating a rapidly
Consumers: Lessons in Global Convenience
1y ago · 41:39
Join Ian McGarrigle on the final episode in this series of the World Retail Podcast as we delve into the dynamic world of global convenience retail with Niall Anderton, SVP of Strategy and Transformation at Couche-Tard. In this episode, we explore how this retail giant, with its 17,000 stores across North America, Europe, and Asia, navigates the complexities of evolving consumer preferences and digital transformation. With insights from Mark-Anthony Ashfield of Deloitte, we discuss the importance of customer experience and the company's commitment to being fast, friendly, and customer-ready. T
Consumers: The Future of the Consumer
1y ago · 43:12
In this episode of the World Retail Podcast, Ian McGarrigle, founder and chair of the World Retail Congress, dives into the evolving landscape of retail with Scott Roe, CFO and COO of Tapestry, and Katie Weir from Deloitte Global. We explore how Tapestry, the parent company of Coach, Kate Spade, and Stuart Weitzman, is strategically targeting Gen Z and Millennials, who are projected to account for 70% of spending in the fashion category by 2030. Join us for an engaging discussion on how Tapestry is navigating the complexities of modern consumer behaviour to secure its place in the future of re
Consumers: The Power of Agentic AI: What Comes Next?
1y ago · 45:38
In this episode of the World Retail Podcast, Niamh Stone, Programme Director for World Retail Congress, steps in for our usual host to explore the transformative power of agentic AI in retail. Joined by experts Gillian Simpson and Heidi O'Leary from Deloitte and Kulvinder Hari from Salesforce, the group delves into how AI is reshaping customer and employee experiences. While the technology is still in its experimental phase, its potential is undeniable. Hear how agentic AI can streamline operations, enhance customer interactions, and offer innovative growth opportunities. From optimizing munda

Episodes

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World Retail Podcast

Episodes 42

Unlocking Volume Growth: Differentiate to Drive Demand

Knowing your Customer: The Lululemon Approach to Creating Community

Knowing your Customer: How Tesa is Turning Insight into Action

Knowing Your Customer: The Meta Perspective - The Future of Discovery

Knowing your Customer: Inside Halfords - Understanding the Modern Consumer

Unlocking Volume Growth: Health & Beauty's Growth Formula

Unlocking Volume Growth: Growth in Grocery

Unlocking Volume Growth: Be Ready for the Big Bets

Unlocking Volume Growth: Fashion's Strategic Growth Reset

Unlocking Volume Growth: Fix the Fundamentals

New Rules, New Retail: Driving Retail Transformation with an Investor Mindset (Bonus Ep.)

New Rules, New Retail: How Lowe’s is reshaping CX with AI and innovation

New Rules, New Retail: How Dollar Tree is Maximising Profit Through Smarter Stock Optimisation

New Rules, New Retail: How LVMH is Redefining the Luxury Experience

New Rules, New Retail: Anko Global’s CEO discusses new paths to growth

Consumers: Democratising Retail: How IKEA is Co-Creating with the Everyday Consumer

Retail Leadership Voices: Navigating Change, Inspiring Teams with Empire Company

Retail Leadership Voices: Transforming Tradition at Swarovski

Retail Leadership Voices: Leading Change, Building Connections with FairPrice Group

Retail Leadership Voices: Heritage Meets Innovation at The Lane Crawford Joyce Group

AI: Hype vs Reality - The Future of Tech Investment (Bonus Ep)

World Retail Congress 2025: In Review with Mary Homer, former CEO, The White Company

Consumers: Lessons in Global Convenience

Consumers: The Future of the Consumer

Consumers: The Power of Agentic AI: What Comes Next?

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Episodes 42

Unlocking Volume Growth: Differentiate to Drive Demand

Knowing your Customer: The Lululemon Approach to Creating Community

Knowing your Customer: How Tesa is Turning Insight into Action

Knowing Your Customer: The Meta Perspective - The Future of Discovery

Knowing your Customer: Inside Halfords - Understanding the Modern Consumer

Unlocking Volume Growth: Health & Beauty's Growth Formula

Unlocking Volume Growth: Growth in Grocery

Unlocking Volume Growth: Be Ready for the Big Bets

Unlocking Volume Growth: Fashion's Strategic Growth Reset

Unlocking Volume Growth: Fix the Fundamentals

New Rules, New Retail: Driving Retail Transformation with an Investor Mindset (Bonus Ep.)

New Rules, New Retail: How Lowe’s is reshaping CX with AI and innovation

New Rules, New Retail: How Dollar Tree is Maximising Profit Through Smarter Stock Optimisation

New Rules, New Retail: How LVMH is Redefining the Luxury Experience

New Rules, New Retail: Anko Global’s CEO discusses new paths to growth

Consumers: Democratising Retail: How IKEA is Co-Creating with the Everyday Consumer

Retail Leadership Voices: Navigating Change, Inspiring Teams with Empire Company

Retail Leadership Voices: Transforming Tradition at Swarovski

Retail Leadership Voices: Leading Change, Building Connections with FairPrice Group

Retail Leadership Voices: Heritage Meets Innovation at The Lane Crawford Joyce Group

AI: Hype vs Reality - The Future of Tech Investment (Bonus Ep)

World Retail Congress 2025: In Review with Mary Homer, former CEO, The White Company

Consumers: Lessons in Global Convenience

Consumers: The Future of the Consumer

Consumers: The Power of Agentic AI: What Comes Next?

Podcast 森辺一樹のグローバル・マーケティング〜すべてはアジアで売るために〜