The Trust in Tech podcast is a project by the Integrity Institute — a community driven think tank advancing the theory and practice of protecting the social internet, powered by our community of integrity professionals.
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In this episode, host Olivia Conti discusses the Trust and Safety Foundation’s new edited volume: Trust, Safety, and the Internet We Share: Multi-Stakeholder Insights. The volume explores the evolution of trust and safety as a field, the challenges in improving and building safer online spaces, and ways experts can be proactive in their approach to designing the online spaces pivotal to people’s lives. Joining Olivia are several of the book’s editors and contributors: Maia Levy-Daniel, Marlyn Savio, Amanda Menking, Sujata Mukherjee, and Etienne Brown who lend their perspectives and expertise t
In this episode, Alice and Integrity Institute co-founder Jeff Allen, discuss the ever-evolving T&S landscape. With recent policy changes at Meta and increasing scrutiny on content moderation, they discuss T&S's evolving future, the critical role of integrity professionals, and the business case for safer online spaces. How do trust & safety teams continue to create value in an environment of growing political and company pressure? Listen in for a thoughtful conversation on the commitment to integrity work through turbulent times. Further reading The ethical and practical flaws in Meta’s polic
Trust in Tech is back! In this episode we are joined by T&S veteran and II member Cathryn Weems, and wellness coach and consultant Stefania Pifer, to discuss integrity worker burnout. We dive deep into more holistic, trauma-informed approaches to building resilience and better working conditions.
Happy Pride! In this episode we talk to Jenni Olsen, Senior Director of the Social Media Safety Program at GLAAD, about their work in promoting LGBTQ safety, privacy, and expression online. We talk about the recently released Social Media Safety Index, which evaluates social media platforms on their LGBTQ-inclusive policies. Some suggestions from their report include training moderators to understand and differentiate legitimate LGBTQ speech and content from harmful content, and creating policies against conversion therapy content and targeted misgendering and deadnaming. Finally, we talk abou
This episode is a listener Q&A featuring Cathryn Weems, seasoned Trust & Safety leader. We opened up our inbox to any possible question that anyone had aaaaand it was all about careers and job searching. It’s rough out there, and folks need help! We discuss networking as an introvert, how to market yourself on a resume and in an interview, how to job search, and more.
Episode Description: This episode features a discussion on the importance of trust and safety policies in online platforms, between Alice Hunsbger (VP of Trust & Safety and Content Moderation at PartnerHero) and Matt Soeth (Head of Trust & Safety at All Tech is Human and Senior advisor at Tremau). Alice shares her experiences working on policy enforcement and emphasizes the need for clear communication with users and shares the impacts of policy on community. Additionally, Hunsberger provides insights about engaging with external stakeholders, updating policies for new technologies, and the ro
Many of us working at tech companies are having to make moral and ethical decisions when it comes to where we work, what we work on, and what we speak up about. In this episode, we have a conversation with Nadah Feteih around how tech workers (specifically folks working in integrity and trust & safety teams) can speak up about ethical issues at their workplace. We discuss activism from within the industry, compelled identity labor, balancing speaking up and staying silent, thinking ethically in tech, and the limitations and harms of technology. Takeaways Balancing speaking up and staying silen
You asked, we answered! It’s a rough time out there in the tech industry as so many people in Trust & Safety are job searching or thinking about their career and what it all means. In this episode, Alice Hunsberger shares her recent job search experience and gives advice on job searching and career development in the Trust and Safety industry. Listener questions that are answered include: How do I figure out what to do next in my career? What helps a resume or cover letter stand out? What are good interviewing tips? What advice do leaders wish they had when they were first starting out? Do T&S
Integrity workers are missing a shared resource where they can easily point to a taxonomy of harms and specific interventions to mitigate those harms. Enter, Grady Ward, a visiting fellow of the Integrity Institute, who discusses how he is creating a Wikipedia for and by integrity workers. In typical Trust in Tech fashion, we also discuss the tensions and synergies between integrity and privacy, and if you stick around to the end, you can hear about some musings on the interplay of art and nature.
With the Senate Child Safety Hearing on the horizon, we sit down with Vaishnavi, former head of Youth Policy at Meta and chat about the specific problems and current policy landscape regarding child safety.
Listen to this episode to learn how to stay safe as an Integrity worker.
Alice and Talha answer some listener question, recap the year, the podcast, and perhaps where they want to take it!
Alice and Talha answer some listener question, recap the year, the podcast, and perhaps where they want to take it!
In this episode, Alice Hunsberger talks with Numa Dhamani and Maggie Engler, who recently co-authored a book about the power and limitations of AI tools and their impact on society, the economy, and the law. In this conversation, they deep dive into some of the topics in the book, and discuss what writing a book was like, as well as what the process was to get to publication.
It seems everyday we are pulled in different directions on social media. However, what we are feeling seldom resonates. Enter David Jay! A master in building movements including leading it for the Center Humane Technology. In this episode, we will learn precisely how to build a movement, and why communities are perpetually underfunded.
Elections matter, and history has demonstrated online platforms will find themselves grappling with these challenges whether they want to be or not. The two key questions facing online platforms now, as they stare down the tsunami of global elections heading their way, are: Have they initiated an internal elections integrity program? And if so, how do they ensure the best possible preparation to safeguard democracies globally?
Alice Hunsberger talks to Heather Grunkemeier again, this time covering Heather’s solution for dealing with creeps at Rover from a policy and operational lens, measuring trust, and what it’s been like for her to strike out on her own as a consultant. Also check out our first episode with Heather, How to Find Your Place in Trust & Safety: A Story of Career Pivoting.
Alice Hunsberger talks to Heather Grunkemeier (former Program Owner of Trust & Safety at Rover, and current owner of consultancy firm Twinkle LLC) and discusses how Heather finally broke into the field of Trust & Safety after years of trying, what it was actually like for her, and what her advice is for other people in the midst of career pivots. We also touch on mental health, identity, self worth, and how working in Trust & Safety has unique challenges (and rewards).
On today's episode, our host Talha Baig is joined by guest James Alexander to discuss all things AI liability. The episode begins with a discussion on liability legislation, as well as some of the unique situations that copyright law has created. Later in the episode, the conversation shifts to James's experience as the first member of Wikipedia's Trust and Safety team.
On today's episode, our host Talha Baig is joined by guest David Harris, who has been writing about Llama since the initial leak. The two of them begin by discussing all things Llama, from the leak to the open-sourcing of Llama 2. Later in the episode, they dive deeper into policy ideas seeking to improve AI safety and ethics.
What can companies do to support the LGBTQ+ community during this pride season, beyond slapping a rainbow logo on everything? Integrity Institute members Alex Leavitt and Alice Hunsberger discuss the state of LGBTQ+ safety online and off, how the queer community is unique and faces disproportionate risks, and what are some concrete actions that platforms should be taking.
The acquisition of Twitter broke, well, Twitter. Around 90% of the workforce left the company leaving shells of former teams to handle the same responsibility. Listen here to hear what happened to the civic integrity team specifically.
This episode is a bit different – instead of getting deep into the weeds with a guest, we’re starting from the beginning. Our guest today, Pearlé Nwaezeigwe, aka the Yoncé of Tech Policy, chats with me about Tech Policy 101. I get a lot of questions from people who are fascinated by Trust & Safety and Integrity work in tech, and they want to know – what does it look like? How can I do it too? What kinds of jobs are out there? So, I thought we’d tackle some of those questions here on the podcast. Today’s episode covers the exciting topics of nipples, Lizzo, weed, and much more. And as any of us
It might be May 2023, but it’s never too early to start worrying about elections! 2024 is slated to be the biggest year of elections in platform history. Listen to this episode of Trust in Tech to learn how to prepare for the upcoming elections in the US and around the world.
We live in a world where platforms influence the digital and real lives of billions of people across the world, perhaps with more influence than many governments. However, the decision making processes around the platform are generally opaque and obscure. This is why today’s guest — Integrity Institute Fellow Brandon Silverman — transitioned to policy advocacy for platform transparency, data sharing, and an open internet helping regulators, lawmakers and advocacy groups think through the best ways to set-up online transparency regimes. Brandon is the former CEO and co-founder of Crowdtangle. a
