Welcome to the Pet Boarding and Daycare Podcast, the show that shares the secrets to unleashing the next phase of your pet business growth.
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What if some of the dogs causing the biggest problems in your daycare aren’t actually difficult dogs at all? What if they’re simply in the wrong programme? And what if changing the way you deliver daycare could reduce staff burnout, lower labour pressure, improve the experience for the dogs AND create entirely new revenue streams for your business? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Kristen Perrus from the award-winning Scouts Honour Pet Retreat to talk about how their approach to daycare has evolved, why they moved away from relying entirely on all-
What if there was another revenue stream sitting inside your pet resort that could generate thousands of dollars every month? What if you already have the space, the customers and even the potential staff members to make it happen? And what if the answer to the groomer shortage isn’t finding the perfect experienced groomer… but creating your own? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Brandy Reese from Paragon School of Pet Grooming to explore the huge opportunity grooming represents for dog daycare and pet resort owners, and how businesses can overcome
What if enrichment wasn’t just something that made dogs happier but the very thing that could transform your pricing, your staff culture and the value of your business? Why do some daycare owners seem able to charge premium prices while others are still competing on who can offer the cheapest place for a dog to spend the day? And what if the future of pet care isn’t about supervising more dogs but creating better experiences for every dog? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom shares an edited version of one of his most popular presentations from the Pet Boarding &
What if the biggest problem in your pet business isn’t your marketing, or your staffing, or the economy? What if it’s your pricing? How do some pet businesses command premium prices, attract better clients and continue to grow while everyone else is caught in a race to the bottom? And why is it that almost every successful business owner eventually admits the same thing… “We were undercharging”? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom tackles one of the most important – and misunderstood – subjects in business: pricing! Drawing on more than a decade of coaching over 3
Why do some pet businesses seem to grow effortlessly year after year while others are constantly spending money trying to replace the clients they’ve just lost? What if the biggest opportunity to increase your profits wasn’t finding more customers but keeping the ones you already have? And what if the secret to building a more valuable business wasn’t better advertising at all but better systems? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom continues his conversation with customer experience expert Vance Morris, this time focusing on one of the most overlooked drivers of l
AI can write your emails. It can create your social media posts. It can even answer your phone. But what happens when every pet business starts sounding exactly the same? How do you stand out when everyone has access to the same technology? And why might your greatest competitive advantage over the next decade have nothing to do with AI at all… and everything to do with being more human? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by two special guests to explore what premium pet businesses should be focusing on as AI becomes more powerful. First, customer exper
Are you measuring the success of your business by how many dogs you can squeeze into daycare next week when you should really be asking how valuable your business is becoming? Have you ever wondered why some pet businesses are worth millions of dollars while others, despite generating similar revenue, struggle to make any real profit? And what if the biggest opportunity in your business isn’t finding more customers but building the assets that make every customer more valuable? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by business valuation expert Teija Heikki
Do you ever feel guilty stepping away from your business because you’re convinced everything will fall apart without you? Have you been so busy firefighting that you haven’t stopped to think about where your business is actually heading? And what if the biggest breakthrough in your business this year doesn’t come from working harder but from not working? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom returns from a week away in Menorca with an important reminder for every pet business owner. After completely switching off for seven days — no emails, no social media and not e
Do you feel like your marketing only works when you’re actively pushing it? Are you spending too much time chasing leads, following up with prospects and trying to remember who needs what? And what if you could build a system that attracts clients, converts them, keeps them engaged and generates referrals… even while you’re on holiday? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom checks in from the beaches of Spain (well, technically he recorded this before he left) and shares a fascinating story from the Oklahoma City Zoo about how enrichment is helping animals stay cool,
Why do some pet business owners survive for twenty years while others disappear after two or three? What does it really take to build a business that clients trust, staff stay with, and competitors struggle to copy? And if you’re feeling frustrated because growth is taking longer than you’d hoped, could it be that you’re actually closer than you think? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom sits down with Dog Daycare Success Academy member Pat Hall to talk about his twenty-year journey building Dog Daze in South Carolina. From starting out as a kennel technician at a
Are you worried that AI is going to make every pet business sound exactly the same? Have you ever wondered why some facilities become the obvious choice in town while others struggle to stand out, even when they offer similar services? And what if the real competitive advantage in the years ahead isn't better technology but being more human? In this week's episode of the Pet Boarding & Daycare Podcast, Dom dives into one of the biggest topics affecting the pet industry right now: AI. After catching up with the PackPro team about safer playgroups, staff development and the future of training, D
Are you putting out plenty of marketing but still struggling to attract the kind of clients you actually want to work with? Do you ever feel like your business sounds exactly the same as every other daycare, boarding kennel or pet resort in town? And what if the problem isn't that you need to create more content but that you need to put more of yourself into it? In this week's episode of the Pet Boarding & Daycare Podcast, Dom looks back on the Pet Boarding & Daycare Expo West in Phoenix and shares some of the biggest lessons he's brought home to his own business. After spending time planning
Why do some pet business owners seem to make years of progress in a matter of months while others stay stuck wrestling with the same problems year after year? What separates the owners who go back from an industry event fired up and ready to change things from the ones who fill a notebook with ideas and never actually do anything with them? And what if the biggest thing holding your business back right now isn't a lack of knowledge, but a lack of implementation? In this week's episode of the Pet Boarding & Daycare Podcast, Dom reports live from the Pet Boarding & Daycare Expo West in Phoenix,
Are you posting constantly on social media but not seeing enough actual enquiries or bookings? Do your posts get likes, comments, and the occasional “cute dog!” yet somehow your calendar still isn’t as full as you want it to be? And what if the real problem isn’t your content quality but the fact you don’t have a strategy behind it? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom records live from the buzzing Pet Boarding & Daycare Expo West in Phoenix before sitting down with content marketing strategist Steven Inala-Reedy from A Content Space for a brilliant deep dive into
Are you constantly “doing stuff” in your business but still not moving forward the way you hoped? Have you ever spent hours tweaking social media, software, websites, or marketing only to realise nothing fundamentally changed? And what if the real problem isn’t that you need more tactics but that you don’t have a clear strategy guiding them? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom breaks down one of the biggest problems holding pet business owners back: the confusion between strategy and tactics. Broadcasting ahead of the Pet Boarding & Daycare Expo West in Phoenix, D
Are you still running your daycare like a giant dog mosh pit while clients are demanding something more personalised? Have you noticed more dogs struggling in traditional group play more stress, more overstimulation, more behavioural issues? And what if the future of daycare isn’t “more dogs” but better experiences for the right dogs? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom sits down with Mandy Ekins from Manners Matter Training & Dog Daycare to unpack one of the biggest shifts happening in the pet care industry right now: the move away from chaotic, warehouse-style d
Are you stuck in the day-to-day grind of your daycare with no time to actually think about growing it? Have you ever felt like you’re working hard but missing new ideas, opportunities, or shortcuts that others are using? And what if simply getting out of your facility for a few days could completely change the trajectory of your business? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom brings you a packed show focused on one of the fastest ways to accelerate your growth… getting in the room with other ambitious pet business owners. With the Pet Boarding & Daycare Expo in Phoe
Are you still running your dog daycare like it’s 2006 while your clients have already moved on? Have you noticed dog owners spending more than ever but your margins still feel tight? And what if the biggest opportunity in your business right now is hiding in plain sight… in how your clients actually see their dogs? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom dives into a powerful shift happening right now in the pet care industry — one that could dramatically change how you price, position, and grow your business. Sparked by a fascinating article about “dinkwads” (dual in
Are you working harder than ever in your dog daycare but your income just isn’t moving up the way it should? Have you ever felt like you hit a profit ceiling in your business no matter what strategies you try? And what if the real thing holding you back isn’t your marketing, your pricing… or your team… but what’s going on in your own head? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom delivers a powerful and honest deep dive into one of the most overlooked drivers of business success… your money mindset. Broadcasting ahead of the upcoming Pet Boarding & Daycare Expo in Phoe
Are you doing everything right in your daycare with various cleaning protocols, vaccinations, safety checks, but still dealing with illness outbreaks, stressed dogs, and frustrated clients? Have you ever stopped to consider that the real problem might be something you can’t even see? And what if improving your air quality could protect your dogs, your staff and save your business tens of thousands in lost revenue? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom tunes in from Boston while coaching his Dog Daycare Success Academy members, before sitting down with Annette Uda fr
Are you running a dog daycare that feels busy all the time… but still not making the kind of money you know you should be? Have you ever looked at another pet business in your town and wondered why they seem to attract better clients, charge higher prices, and make it all look easier? And what if the real key to making more money in your business wasn’t doing more… but positioning what you already do in a much smarter way? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom goes back to his business coaching roots and lays out five simple but powerful ways to make your dog daycar
Are you making the kind of mistakes in your business that feel harmless now… but could quietly cost you a fortune later? Have you ever looked back at a decision you made and thought, “What the hell was I thinking?” And what if some of the biggest wins in business only come after you’ve made — and learned from — a few expensive mistakes first? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom marks April Fools’ Day with a slightly different kind of show — a brutally honest look at the mistakes that pet business owners make over and over again, and how to avoid them before they c
Ever feel like something’s off in your business…but you can’t quite put your finger on it? You’re busy. Dogs everywhere. Calendar full. And yet… the money doesn’t match the effort. Maybe your pet business isn’t actually sick… or are you just treating the wrong symptoms? Well, before you spend a ton of money on ads, SEO, a new website, or another shiny new fix…is it worth identifying what’s really broken? See, the fastest way to grow your dog daycare, isn’t trying to improve everything at once… but diagnosing the right problems first! In this week’s episode of the Pet Boarding & Daycare Podcast
Are you trying to compete in the crowded middle of the market… when the real opportunity might be sitting at the very top? If you doubled your prices tomorrow, would your business collapse… or would you simply make more money and start attracting a different kind of client? And what if the secret to making significantly more money wasn’t squeezing in more dogs… but deliberately designing a business for affluent dog owners who happily pay for a better experience? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom continues the deep dive into the Affluent Attraction Strategy, expl
Are you building a dog daycare that attracts the right clients… or just more clients? If your facility was completely full tomorrow, would that actually make you richer — or just more stressed? And what if the real path to profitability wasn’t squeezing in more dogs… but attracting better clients who happily pay more for a better experience? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom dives deep into a concept that could radically change the way you think about pricing, marketing, and the clients you serve. Fresh off a trip to Dublin (where even the Guinness Storehouse ha
