Customer Ed Nuggets

Tune in to our newest podcast series – Customer Ed Nuggets – where independent learning tech analyst John Leh shares bite-sized bits of wisdom from the brightest minds in customer education! If you’re navigating today’s fluid customer learning landscape, this podcast is your go-to source for quick access to advice you can trust. In every 10-minute episode, you’ll find valuable tidbits, as John talks with a diverse spectrum of industry experts about key issues and opportunities. For example: • Practical strategies and tactics to attract, inform and empower customers at all stages of the relationship lifecycle; • Useful guidance about the latest learning tools, technologies and techniques that drive measurable customer success and business impact; • Best practices, actionable insights and top trends that are shaping the world of modern customer education.

34 episodes

1mo ago latest

monthly cadence

English language

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Episodes 34

Why Bother With the LMS RFP Process? Customer Ed Nugget 34
1mo ago · 9:52
When choosing a learning platform, should you bother with an RFP process? Find out what vendors think about it, as John Leh takes a closer look on this mini podcast... The post Why Bother With the LMS RFP Process? Customer Ed Nugget 34 appeared first on Talented Learning.
6 Shortlisting Tools for Better LMS Selection Results: Customer Ed Nugget 33
3mo ago · 10:40
Are you buying a learning system for customer education? Find out about shortlisting tools that lead to faster, better decisions... The post 6 Shortlisting Tools for Better LMS Selection Results: Customer Ed Nugget 33 appeared first on Talented Learning.
6 LMS Requirements Categories: Customer Ed Nugget 32
5mo ago · 11:16
When you need a customer education platform, where should you start? Find out why it helps to focus on 6 core LMS requirements categories on this mini-podcast.... The post 6 LMS Requirements Categories: Customer Ed Nugget 32 appeared first on Talented Learning.
How to Find the Best LMS for Your Needs: Customer Ed Nugget 31
6mo ago · 9:31
When it's time for a new or replacement platform for customer education, how can you find the best LMS for your business? Find out on this Customer Ed Nugget episode... The post How to Find the Best LMS for Your Needs: Customer Ed Nugget 31 appeared first on Talented Learning.
5 Must-Have AI Capabilities for Customer Education: Customer Ed Nugget 30
8mo ago · 10:04
AI is everywhere. But if you provide customer education, do you know which AI capabilities matter most right now? Find out on this mini-podcast... The post 5 Must-Have AI Capabilities for Customer Education: Customer Ed Nugget 30 appeared first on Talented Learning.
Top Customer Education Marketing Tips: Customer Ed Nugget 29
10mo ago · 10:50
Thoughtful promotion can make a customer learning program shine. But which customer education marketing moves matter most? Find out on this mini-podcast... The post Top Customer Education Marketing Tips: Customer Ed Nugget 29 appeared first on Talented Learning.
4 Crucial Marketing Mistakes to Avoid: Customer Ed Nugget 28
11mo ago · 9:26
Customer education success depends on strong marketing strategies and tactics. How can you avoid marketing mistakes that undermine your efforts? Find out on this mini-podcast... The post 4 Crucial Marketing Mistakes to Avoid: Customer Ed Nugget 28 appeared first on Talented Learning.
What Causes LMS Buyer Regret? Customer Ed Nugget 27
1y ago · 10:07
Buyer's remorse is prevalent in B2B software, including learning systems. But what causes LMS buyer regret and how can you avoid it? Find out on this mini-podcast The post What Causes LMS Buyer Regret? Customer Ed Nugget 27 appeared first on Talented Learning.
Top Customer Education Tech Trends: Customer Ed Nugget 26
1y ago · 8:28
Customer education tech stacks are changing rapidly, as organizations embrace AI and more. Which trends matter most? Find out in this Customer Ed Nuggets mini-podcast... The post Top Customer Education Tech Trends: Customer Ed Nugget 26 appeared first on Talented Learning.
How AI and Video Boost Skill Verification: Customer Ed Nugget 25
1y ago · 9:36
AI is transforming all aspects of customer and partner education, including video-based skill verification. What are the benefits? Find out in this Customer Ed Nuggets mini-podcast... The post How AI and Video Boost Skill Verification: Customer Ed Nugget 25 appeared first on Talented Learning.
Customer Education Content Strategies: Customer Ed Nugget 24
1y ago · 9:06
Great customer education drives product engagement, adoption and retention. Which content strategies work best? Find proven ideas in this mini-podcast... The post Customer Education Content Strategies: Customer Ed Nugget 24 appeared first on Talented Learning.
Customer Advocacy Missteps to Avoid: Customer Ed Nugget 23
1y ago · 7:57
Loyal, vocal customers can be powerful brand advocates. But there are pitfalls. Find out which customer advocacy mistakes to avoid on this mini-podcast The post Customer Advocacy Missteps to Avoid: Customer Ed Nugget 23 appeared first on Talented Learning.
10 Customer Advocacy Program Benefits: Customer Ed Nugget 22
1y ago · 9:40
Why should your company invest in a customer advocacy program? Find out how smart strategies lead to big business benefits. Check this Customer Ed Nuggets podcast The post 10 Customer Advocacy Program Benefits: Customer Ed Nugget 22 appeared first on Talented Learning.
Top LMS Implementation Tips: Customer Ed Nugget 21
1y ago · 9:34
Deploying a customer education platform is tricky. Which LMS implementation tips should you keep in mind? Tune-in to this Customer Ed Nugget episode for expert advice The post Top LMS Implementation Tips: Customer Ed Nugget 21 appeared first on Talented Learning.
Customer Education Community Pitfalls: Customer Ed Nugget 20
2y ago · 7:11
Building a customer education community is a powerful way to drive customer success, satisfaction and loyalty. But what mistakes should you avoid? Find out on this Customer Ed Nuggets episode The post Customer Education Community Pitfalls: Customer Ed Nugget 20 appeared first on Talented Learning.
How to Syndicate Learning Content: Customer Ed Nugget 19
2y ago · 9:48
Content syndication can be highly beneficial for customer education programs. But exactly how do you syndicate learning content? Find out on this Customer Ed Nuggets mini podcast The post How to Syndicate Learning Content: Customer Ed Nugget 19 appeared first on Talented Learning.
Top LMS Selection Speed Bumps: Customer Ed Nugget 18
2y ago · 9:57
If you're a customer education leader, sooner or later you'll need to choose a learning system. How can you avoid LMS selection speed bumps? Find out in this Customer Ed Nuggets podcast The post Top LMS Selection Speed Bumps: Customer Ed Nugget 18 appeared first on Talented Learning.
CEdMA Conference Takeaways: Customer Ed Nugget 17
2y ago · 9:54
What's top-of-mind among customer education professionals these days? Join Analyst John Leh and industry leader Kristine Kukich as they compare notes from the recent CEdMA Conference The post CEdMA Conference Takeaways: Customer Ed Nugget 17 appeared first on Talented Learning.
The Future of Customer Education: Customer Ed Nugget 16
2y ago · 9:35
Customer education is rapidly evolving as organizations embrace new strategies and tech. What does this mean for the future of customer education? See what experts say on this Customer Ed Nuggets episode The post The Future of Customer Education: Customer Ed Nugget 16 appeared first on Talented Learning.
Education Strategy Mistakes to Avoid: Customer Ed Nugget 15
2y ago · 9:10
What does it take to deliver a successful customer education program? It starts with a solid education strategy. Learn how to avoid common pitfalls on this Customer Ed Nuggets episode The post Education Strategy Mistakes to Avoid: Customer Ed Nugget 15 appeared first on Talented Learning.
The Rewards of Community Building: Customer Ed Nugget 14
2y ago · 8:30
What role does community play in your customer relationships? Find out why community building is such a powerful force in customer education on this Customer Ed Nuggets episode The post The Rewards of Community Building: Customer Ed Nugget 14 appeared first on Talented Learning.
Benefits of Training Content Syndication: Customer Ed Nugget 13
2y ago · 7:43
If you educate customers online, why should you consider content syndication? Discover 10 compelling business benefits in this Customer Ed Nuggets episode The post Benefits of Training Content Syndication: Customer Ed Nugget 13 appeared first on Talented Learning.
Top Marketing Skills to Master: Customer Ed Nugget 12
2y ago · 10:04
Successful customer education programs depend on professionals with expertise in multiple disciplines. Which marketing skills lead to the best results? The post Top Marketing Skills to Master: Customer Ed Nugget 12 appeared first on Talented Learning.
Mistakes in Ongoing Customer Training: Customer Ed Nugget 11
2y ago · 12:06
Customer education doesn't stop with onboarding. It pays to invest in ongoing customer training. Learn which mistakes to avoid in this Customer Ed Nuggets episode The post Mistakes in Ongoing Customer Training: Customer Ed Nugget 11 appeared first on Talented Learning.
9 Reasons to Replace Your LMS: Customer Ed Nugget 10
2y ago · 9:59
Want to improve the impact of your customer education programs? Here are 9 reasons why it may be time to invest in a new learning system. Learn more in this Customer Ed Nuggets episode The post 9 Reasons to Replace Your LMS: Customer Ed Nugget 10 appeared first on Talented Learning.