Hosted by Renee Hartmann and Chris Baker, Commerce Beyond Borders is a future-forward perspective on the rapidly evolving world of commerce and global growth strategies, providing critical insights, innovative tactics and transformative trends shaping the future of global commerce.
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Roshni Nambiar, Senior Director of DTC Analytics & Strategy at Unilever Prestige Group, joins Renee Hartman and Chris Baker to unpack how AI, social commerce, and shifting discovery habits are reshaping the customer journey in beauty and CPG. Roshni brings a rare full-circle view of e-commerce, having built marketing technology at companies like Oracle, run analytics for automotive brands at an agency, and now leading DTC and Amazon analytics across eight luxury beauty brands. In this conversation, she breaks down why the path to purchase has become a "zigzag line" with no predictable pattern,
Guest: Casey Lau, EVP at Web Summit and Co-founder of Startups HK Casey Lau has spent close to 30 years in Hong Kong building community at the intersection of startups, tech, and global innovation. As EVP at Web Summit — which runs flagship events in Lisbon, Vancouver, Rio de Janeiro, and Doha — he has a rare vantage point on tech ecosystems around the world. He is also co-founder of Startups HK, a pillar of the startup community in Hong Kong and the Greater Bay Area. In this episode Casey joins Renee and Chris fresh from a month-long tech tour across five Chinese cities — Shenzhen, Chongqing,
Host Renee Hartman interviews Mohaimina (Mina) Haque, CEO of Tony Roma’s, about the brand’s international franchise operations and adoption of AI and robotics. Haque, a lawyer who led due diligence during the pandemic acquisition and later became CEO, discusses key differences in the restaurant industry including razor-thin margins and post-pandemic labor and supply cost pressures, leading Tony Roma’s to a localized, market-by-market approach for pricing, supply, and menus while keeping core items like ribs consistent. She describes what makes strong franchisees—capitalization, operational ski
Dr. Sumit Mitra is CEO of Tesco Business Solutions and Tesco India, overseeing a team that spans payroll and finance to AI, property, supply chain, and customer contact — serving 90 million shopping trips a week. In this episode he gives us an inside look at how Tesco is applying AI across the business, what's actually delivering results, and what India's retail revolution is signalling for the rest of the world. We cover: What Tesco Business Solutions actually does — and why the CEO calls it Tesco's key competitive differentiator How Tesco structures AI into three buckets and why prioritisati
Most companies are pretty good at writing strategies. Far fewer are good at executing them. That gap — and what to do about it — is exactly what Kevin Ertell has spent his career studying, and now he's written the book on it. Kevin brings a rare perspective to this conversation. He started as a clerk at Tower Records and worked his way up to Senior Vice President over 20 years. From there he held senior roles at Borders, Sur La Table, and Nike, where he led digital and retail operations globally. He has seen strategy succeed and fail at every level of an organisation. His new book, The Strateg
What does it take to turn around 12 supermarkets during a COVID lockdown? Or build a centralized logistics operation under economic sanctions? João Correia has spent 25 years solving retail operations challenges across four continents—from Ghanaian supermarkets to Iranian department stores to Paraguayan wholesale operations. In this episode, João shares hard-won lessons about what actually drives store performance: it's not the latest AI tool, it's disciplined execution of operational fundamentals. We discuss stock visibility challenges when supply chains stretch three months, why real-time st
Why are both international luxury brands and established Chinese players losing market share to local upstarts? In this episode, we sit down with Xiaofeng Gu, founder of Jingzhi Chronicle, to explore the rise of China's challenger brands—and why this disruption is about innovation, not nationalism. From TCM-powered skincare to EVs with business-class lie-flat seats, these brands are leveraging China's manufacturing agility, deep consumer understanding, and mastery of decentralized media to outcompete legacy players. Xiaofeng shares insights on 8 brands redefining what "Made in China" means—and
In this episode of Commerce Beyond Borders, we go deep into what actually works in social commerce today — and what doesn’t. From London, former Meta & TikTok executive Dave Morrissey joins Renee (in Portugal) and Chris (in Shanghai) for a candid conversation about live shopping, the role of creators, why most brands are doing content wrong — and what the smartest brands are already doing next. 🔑 Key Insights Live shopping is not the answer for everyone — and most brands are doing it wrong. The TikTok Shop winners are founder-led, community-first brands. Why 40+ videos a month is becoming the
Palmstreet is building what they call the world’s online “Main Street”—and the engagement is wild. In this episode, Chen Li (Founder & CEO, Palmstreet) joins Renee and Chris to unpack the metrics behind their growth: shoppers spend an average of 2.5 hours per day on the app, first-year buyers make ~50–55 purchases, and a $26,000 plant sold live shows how trust plus logistics unlock high-ticket conversions. We dig into the formula—entertainment + community + trust + operations—and how Palmstreet productized the “unsexy” bits (shipping, weather checks, protection) to turn livestreams into a depe
In this episode of Commerce Beyond Borders, host Renee Hartmann and co-host Chris Baker sit down with communications leader Scott Kronick (ex–Ogilvy & Mather) for an energizing tour through three decades of brand building across Asia, the Olympics, and today’s AI-driven marketing landscape. Scott shares why he’s still a dyed-in-the-wool globalist, how China’s “can-do” culture shaped his leadership, and the mindset he teaches students at USC: expand your surface area of luck—meet more people, talk about your passion, and be generous with your help. What we cover The “surface area of luck”: a pr
In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker sit down with Lynn Power, a former advertising executive turned entrepreneur behind several innovative beauty ventures. After decades in the ad world, Lynn took the leap into entrepreneurship — launching MASAMI, a premium clean haircare brand rooted in Japanese seaweed ingredients, and Isle de Nature, a luxury bee-powered home fragrance line. Most recently, she founded the Power Beauty Collab, a collective of 65+ indie clean beauty brands that work together on retail activations, co-marketing, and content creation
In this episode of Commerce Beyond Borders, Renee Hartmann and Chris Baker sit down with Michael Zakkour—founder of Five New Digital and Managing Director at The Sell Side Group—to unpack the biggest transformations shaping global commerce. From platform commerce and immersive video strategies, to the rise of creator-driven retail and the collapse of traditional loyalty, Michael offers a sharp, forward-looking view of what’s next in retail, marketing, and digital strategy. 🔑 Topics Covered: Why retail is no longer a place—it’s everywhere The rise of platform commerce: Netflix, Roblox, TikTok,
In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker sit down with Vincent Diallo, venture capitalist, Investment Partner at Progression and General Partner at Interlace Ventures, to explore how commerce is being transformed—from the inside out. Vincent shares his insights on: 🤖 The real impact of agentic AI on every layer of the retail value chain 🛍️ Why hyper-personalization and intimate data are reshaping the consumer experience 🌐 How cultural mindset, regulation, and legacy tech shape innovation across China, the U.S., and Europe 📺 The rise of live shopping
In this episode of Commerce Beyond Borders, hosts Chris Baker (Vancouver, Canada) and Renee Hartmann (Sintra, Portugal) sit down with Swagat Choudhury, Global Digital Commerce Director of the Perfect Store at Mars. With a background that includes years of global digital leadership at Diageo, Swagat brings a deep perspective on the evolution of e-commerce and how Mars is embracing the future. They unpack what it really means to create a "perfect store" online — from building frictionless customer journeys to leveraging AI and data for personalization, global content strategies, and omnichannel
In this insightful episode of Commerce Beyond Borders, hosts Chris Baker and Renee Hartmann engage with Neil Parker, Managing Director of Global Distributors at Barbour. With a rich background spanning leadership roles at Gant, Crocs, Levi's, and Tommy Hilfiger, Neil brings a wealth of experience in steering brands through international markets. The discussion delves into Barbour's approach to global expansion, the nuances of adapting to diverse markets, and the strategies employed to maintain brand integrity while fostering growth. Key Topics Discussed: Global Leadership Journey: Neil shares
Renee Hartman joins Chris Baker from opposite sides of the globe — Galway, Ireland and Seoul, South Korea — to unpack the latest developments in global trade, retail innovation, and shifting consumer behavior. This episode dives deep into the growing uncertainty caused by tariff threats and how that’s already influencing decision-making across supply chains, marketing, and even travel habits. You’ll hear firsthand insights from: A digital marketing conference in Seoul with execs from Coupang, Pinterest, and Teradata Retail presentations in Europe spotlighting innovation hotspots in Asia Conver
Welcome to another episode of Commerce Beyond Borders! This week, your hosts Renee Hartmann and Chris Baker sit down—just the two of them—for a candid, insightful conversation on the current state of global commerce as we close out Q1 of 2025. With both hosts recently crisscrossing Europe, Asia, and North America, they share firsthand perspectives on how brands are reacting to geopolitical shifts, evolving economies, and consumer uncertainty. From green shoots in China to growing inflation fears in the West, this episode offers a panoramic view of where commerce is headed—and how brands can ad
In this episode of Commerce Beyond Borders, hosts Renee Hartman and Chris Baker sit down with Paula Macaggi, founder of the OFFbounds podcast, to discuss global retail innovation. Paula shares insights from her travels across Europe, Asia, South America, and North America, exploring the latest trends shaping the industry. 🔹 How AI and computer vision are driving the next wave of retail automation🔹 The rise of omnichannel strategies and why in-store experiences still matter🔹 Regional differences in AI adoption—from China’s rapid experimentation to Europe’s cautious approach🔹 How social comm
In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker welcome Michele Caruso, professor of AI and data marketing at the University of Paris Saclay and LIUC in Milan. Drawing from his extensive experience as former senior head of data and CX at WPP and as a consultant at Accenture and EY, Michele shares valuable insights into Europe's approach to AI adoption, ethical considerations, and competitive landscape in the global market. Key Topics Discussed: Europe's balanced approach to AI development: maintaining strong ethical standards while remaining competitive globall
Join hosts Chris Baker (Hong Kong) and Renee Hartman (Portugal) on this week’s episode of Commerce Beyond Borders as they sit down with Dan Wong, AI Forum Director at the Conference Board, professor, and tech innovation veteran. Fresh off the buzz around China’s DeepSeek—a groundbreaking AI model challenging Western counterparts with its cost-efficiency and open-source approach—Dan unpacks China’s rapid rise in the AI ecosystem. From his early days running an AI startup in Hangzhou in 2014 to navigating today’s geopolitical tensions, Dan shares firsthand insights into: The inflection point in
In this episode of Commerce Beyond Borders, hosts Chris Baker and Renee Hartman are joined by Tu Le, founder of Sino Auto Insights, to unpack why China’s electric vehicle (EV) industry has become a major source of anxiety for traditional automotive powerhouses like Germany and Detroit. The conversation delves into how China’s rapid ascent in the EV market—driven by companies like BYD, NIO, and XPeng—has disrupted the global automotive landscape. Tu explains how Chinese automakers have leveraged government support, technological innovation, and a hyper-competitive domestic market to produce hig
In this episode of Commerce Beyond Borders, hosts Renee Hartman and Chris Baker are joined by Carl Boutet, a seasoned expert in retail technology, digital media, and AI. Carl, a faculty lecturer at McGill University and author of Blind Spots, shares his insights on the global acceleration of AI and its impact on retail. He discusses how the pandemic forced rapid digital transformation, citing examples like Best Buy's swift implementation of click-and-collect services. Carl emphasizes the importance of balancing digital innovation with human connection, arguing that while AI is now a "hygiene f
In this episode of Commerce Beyond Borders, William Bao Bean, Managing General Partner of Orbit Startups, shares deep insights from his 28-year journey investing in emerging markets. Orbit Startups focuses on technology-driven impact across Southeast Asia, South Asia, the Middle East, and Latin America. Bao Bean challenges conventional thinking about emerging markets, emphasizing that success comes not from simply copying developed market models, but through careful localization and data-driven experimentation. The discussion covers crucial topics including: The importance of measured cross-bo
In this episode of Commerce Beyond Borders, host Renee Hartman and Chris Baker sit down with Matthew Jung, global president of Jack Wolfskin and Topgolf Callaway Brands. Matthew shares his extensive experience navigating retail and marketing across Asia and Europe, offering unique insights into cultural transformation, brand storytelling, and the evolution of consumer experiences. The conversation explores innovation in digital commerce, sustainability, and the critical importance of understanding local markets and consumer behaviors.
